Digital Products Delivery Policy

Last Updated: September 10, 2026

This Digital Products Delivery Policy explains how digital products purchased from Elite Wellness and Beauty are delivered to customers.

Elite Wellness and Beauty is operated by Gretta Veridiana F. Siomi.

Website: https://elitewellnessandbeauty.com/
Email: contact@elitewellnessandbeauty.com

Our digital products may include e-books, guides, online courses, educational programs, downloadable materials, workbooks, videos, memberships, and other digital content.

Digital Product Delivery

Digital products are generally delivered electronically rather than physically shipped.

Depending on the product, delivery may occur through:

Email;
A customer account;
A course or membership platform;
A download page;
A third-party digital delivery platform;
Hotmart.

The specific delivery method will depend on the product purchased.

Hotmart Delivery

Some Elite Wellness and Beauty digital products may be sold and delivered through Hotmart.

When a product is purchased through Hotmart, Hotmart may process the payment and provide access to the purchased digital product or course according to the applicable product configuration.

After a successful purchase, you may receive an email containing instructions for accessing your purchase.

You may also receive access instructions directly through the Hotmart platform.

Access After Purchase

For products delivered through Hotmart, access may generally become available after the payment has been successfully confirmed.

The exact timing may depend on:

Payment method;
Payment confirmation;
Fraud or security verification;
The product configuration;
Hotmart’s processing procedures.

Some payment methods may require additional processing time before access is released.

Purchase Confirmation Email

After completing a purchase, check the email address used during checkout for purchase confirmation and access instructions.

If you do not immediately receive an email, please check:

Your Spam folder;
Junk folder;
Promotions folder;
Updates folder;
Other filtered email folders.

You should also confirm that the email address entered during checkout was correct.

Problems Accessing Your Purchase

If you purchased a digital product and cannot access it, please contact us at:

contact@elitewellnessandbeauty.com

Please provide:

Your name;
Email address used during purchase;
Name of the product;
Approximate purchase date;
Order or transaction information, if available;
A description of the access problem.

If the purchase was processed through Hotmart, we may direct you to Hotmart’s customer support or access system when appropriate.

Incorrect Email Address

If you entered an incorrect email address during checkout, delivery or access instructions may not reach you.

Please contact us as soon as possible so we can determine whether the issue can be corrected.

For purchases processed through Hotmart, certain account or email changes may need to be handled through Hotmart’s systems.

Technical Requirements

Access to digital products may require:

An internet connection;
A compatible computer, smartphone, or tablet;
A modern web browser;
A valid email address;
Software capable of opening applicable file formats;
Sufficient device storage for downloadable materials, where applicable.

You are responsible for maintaining the necessary device, software, internet connection, and other technical requirements needed to access digital products.

Downloadable Products

If a product includes downloadable files, the applicable download instructions will generally be provided after purchase.

The availability and number of downloads may depend on the product and delivery platform.

You should download and securely store any files you are entitled to retain, where applicable.

Online Courses and Memberships

Some products may provide access to online courses, memberships, video lessons, educational materials, or other content for a specified period.

Access duration may vary depending on the product purchased.

If a product has a specific access period, that period will be disclosed on the applicable sales page, checkout page, or purchase information.

Purchasing one product does not automatically provide access to other Elite Wellness and Beauty products unless expressly stated.

Delivery Is Not Physical Shipping

Unless explicitly stated otherwise, digital products purchased from Elite Wellness and Beauty do not involve physical shipping.

You will not receive a physical package for a digital product.

Digital products are delivered electronically through the applicable delivery platform.

Failed or Delayed Delivery

If you have completed a purchase but have not received access within a reasonable period, please contact us.

We will make reasonable efforts to determine whether the issue is related to:

Payment processing;
Incorrect customer information;
Email delivery;
Platform access;
Technical issues;
Product configuration;
Third-party delivery systems.

For Hotmart purchases, certain delivery or access issues may need to be resolved directly through Hotmart.

Refunds and Cancellations

Purchasing a digital product does not eliminate any applicable refund, cancellation, withdrawal, or consumer rights provided by law.

Where a product is offered with a specific guarantee, the applicable guarantee terms will be stated on the relevant sales or checkout page.

For additional information, please review our Refund & Cancellation Policy.

Third-Party Platforms

Elite Wellness and Beauty may use third-party platforms to process payments, deliver digital products, host courses, manage memberships, send emails, or provide related services.

Third-party platforms may have their own terms, privacy policies, technical requirements, and procedures.

We are not responsible for technical problems caused solely by a third-party service, although we will make reasonable efforts to assist customers in resolving access issues.

Product Availability

We may modify, update, replace, or discontinue digital products or portions of digital products from time to time.

Where a product includes continuing access, lifetime access, or another specific access promise, the applicable terms will be those presented at the time of purchase, subject to applicable law.

Unauthorized Distribution

Digital products purchased from Elite Wellness and Beauty are intended for the individual purchaser unless otherwise stated.

You may not reproduce, redistribute, resell, share, publicly distribute, upload, publish, or otherwise make purchased digital content available to unauthorized third parties except as expressly permitted by applicable law or the applicable product license.

Unauthorized sharing may result in suspension or termination of access where permitted by law.

Contact Us

If you have questions about delivery or access to a digital product purchased from Elite Wellness and Beauty, please contact us.

Elite Wellness and Beauty
Owner/Author: Gretta Veridiana F. Siomi
Website: https://elitewellnessandbeauty.com/
Email: contact@elitewellnessandbeauty.com

We will make reasonable efforts to help resolve digital product delivery and access issues.